In this episode of Bootstrapped, the Dingman Center's Entrepreneur-in-Residence and 1776 Startup Mentor Bob London discusses marketing. During a time when there is a constant 'war for customer’s attention,' London advocates for listening. If your start-up is not getting customers, try asking someone, "what would make you a customer for life?" Starting with a customer’s 'elevator rants' or complaints about a product or service makes for a solid foundation for a new enterprise.